Careers in Health IT (Health Informatics)

Let’s cut to the chase! If you’re a healthcare or medical professional looking for new roles or opportunities, Health IT or Health Informatics might be the best industry for you. Below is a list of job titles and their descriptions based on my knowledge and current web search. 

DISCLAIMER: These are job titles and the actual roles and responsibilities might be different for each company. The description of the job mostly is based on my understanding and might be outdated.

1. Medical Transcriptionist

Description: These are allied health professionals that listen to the voice recording of medical reports by physicians or other healthcare workers then transcribe them. Most of the time directly in a document processing app or on an electronic medical record (EMR). 

Requirements: Fast typing, knowledge of healthcare and medical terminologies. 

2. Medical Coder

Description: These are professionals that translate the patient encounter to codes that will be used for reimbursement services. [2] Examples of coding standards are ICD (International Classification of Diseases) and CPT (Current Procedural Terminology).

Requirements: This requires certification and training, but in the Philippines, a lot of companies provide these for entry-level positions. 

3. Case/Care Managers

Description: The primary role would be to review the care plan and other necessary information involve in the treatment of the patient. Knowledge to interpret, review, and advise is vital to determine appropriate alternatives that help patients through their difficulties. [3]

Requirements: Depending on the client and company, most BPOs require you to have a US RN license. 

4. Science Content Developer

Description: This seems to be fairly new and I just stumble upon it on the job portals. In this role, you author solutions and questions related to a specific subject (ex. Biology, Chemistry, Medical Science). 

Requirements: A college professor or experience in teaching is a plus. Expertise in the subject matter. 

5. Data Analyst

Description: This is a job title that is.quite broad. This may involve reviewing documents, charts, and other information that involves the client or patient treatment or care. It may also require you to analyze data and pick useful information on it. 

Requirement: Attention to details.  

6. Customer Support Representative (Healthcare Account)

Description: This is the same with other CSR positions but the only difference is that the account/client is in the healthcare industry. 

Requirements: Interpersonal or communication skills. Proficiency and mastery of the language used by the customers.

7. Technical Support

Description: Assisting users or clients to troubleshoot and report problems related to the product. This can be an electronic medical record, AI chatbot, or anything related to healthcare. 

Requirements: Communication skills with a master of the product being supported. A keen eye to solving problems.

8. Systems Analyst

Description: If the company or organization has a tech production that caters to healthcare, a clinician or a healthcare professional will have a critical role in helping in the software development cycle. As the systems analyst, you are part of the planning and scoping out. Your knowledge and ability to understand the workflow of the client (ex. laboratory, patient care, monitoring) will help developers to better translate it into code. 

Requirements: Understanding of the software development life cycle. A basic understanding of programming would be good. But the important skill set you should have is the ability to communicate to both the client and the developers. Being the mediator. Another task might also include here is debugging or testing the product. 

9. Project Manager

Description: This is the same with other project management roles, but you have the knowledge in the healthcare industry and where the project is focused on, which gives you an advantage similar to the Systems Analyst role. Here you plan and oversee the whole project and make sure that milestones and deadlines are met. [4] 

Requirements: Best to have certifications and experience in project management. 

10. Implementation Specialist

Description: The implementation specialist is someone who has a mastery of the product. An example of this is if the product is an electronic medical record. You will be the one helping in setting up the EMR on the client-side and most likely train the staff on how to use it. 

Requirements: Most of the time, the company will train you regarding the product. But prior experience and knowledge with the product will be an advantage. 

11. Integration Analyst

Description: This might not be popular in the Philippines, since our healthcare systems are not interoperable, meaning they can’t easily communicate with one another. The role is common in the US setting. The responsibility here involves helping different healthcare systems to interact with one another. Similar to the implementation specialist, mastery of the product or integration engine used is important. 

Requirements: Depending on the integration and tools, some may require technical knowledge. 

12. Data Scientist

Description: Data Science is booming and the importance of interpreting data has never been widely given notice, until now. As a data scientist, you handle big data, interpret them, and present them in a way that will give insights and game-changing decisions for the company’s product and service. 

Requirements: Experience and training in data science, statistics, and research. 

13. Software Developer

Description: Here is a complete 180-degree turn, a career shift. The benefits of having healthcare knowledge would be smaller compared to other roles. This requires you more of a technical person since you’ll be developing products and doing programming. 

Requirement: Informal or formal education with Information Technology, Computer Science, or Computer Engineering. 

How Do You Get Started?

Shifting careers, especially those in the healthcare industry is never easy. For example, nurses are trained to take care of patients, shifting to a role where it’s far from what they were training for may feel out of place. But learning new things is always good, it adds to your experience and let you explore things that are out of your comfort zone. There are a few resources that you can check out to introduce yourself to the field.

Local Resources in the Philippines:

University of the Philippines Manila – Graduate Degree Programs:

Online Courses

If you want to be more of a developer and know about programming or software development. You can either enroll yourself to a complete bachelor’s degree, attend some coding Bootcamps, online courses related to computer science or programming, or check on companies that train career shifters. 

So far I’m only aware of one company that has a coding Bootcamp and have their own health tech product (Medcurial). And this is Exist Software Labs. You can check their Code Camp Training here.

Companies Worth Checking Out

If you’re working at a hospital, chances are you have an electronic medical record or hospital information system, institutions like The Medical City, St. Luke’s Medical Center and Makati Medical Center allow their staff like Nurses to move forward or participate on new roles involving designing and improving the systems.

‘These are just some that I have encountered when doing job searches and that caught my attention. 

References:

  1. https://www.glassdoor.com/Job-Descriptions/Medical-Transcriptionist.htm
  2. https://business.linkedin.com/talent-solutions/resources/talent-engagement/job-descriptions/medical-coding
  3. https://g.co/kgs/VUn1vd
  4. https://www.glassdoor.com/Job-Descriptions/Project-Manager.htm 

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